Last updated: 19 October 2026
If you purchased by accident and have not yet downloaded the diffuser files or your monthly subscription or one time purchase, you can request a full refund within 30 days of your order date.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and use the order lookup, or contact SkyAudio support through your account page and we will help you. Refunds are issued to your original payment method.
A full refund or chargeback revokes future downloads of the designs funded by that payment. Partial refunds do not affect your access. Files you have already downloaded remain on your devices and cannot be recalled. Subscription cancellation is separate from refunds: cancelling stops future renewals, and your access continues until the end of the paid period.